Job Description
Santa Fe Brewing Co. is looking to hire a reliable, attentive, and professional bar back for the taproom at Green Jeans. The bar back position is responsible for ensuring the smooth flow of service at Santa Fe Brewing Co., as well as making sure that bartending staff is supported and the environment for the customers is organized, safe and clean. In addition, bar backs are tasked with maintaining a safe environment for patrons and staff; this includes communicating with leads/managers about problem customers, and unsafe situations so that they can be addressed in an appropriate manner. All prospective Santa Fe Brewing Co. employees are expected to be friendly, presentable, courteous, able to follow procedures and display all company values, and be capable of handling stressful situations.
Essential Duties and Responsibilities:
● Excellent people skills; able to project a friendly and helpful manner at all times
● Able to perform quality work efficiently with minimal supervision
● Able to be responsive and flexible at last minute requests
● Assisting bartending staff with ID checks and wristbands/stamps when customers begin to accumulate at the bar
● Monitors entrances and exits to ensure that all alcohol and glassware remains within licensed areas, and that underage individuals or individuals without identification do not enter the premises
● Periodically patrols taproom and complex to ensure that everyone has had ID’s checked, and that no alcoholic beverages or glassware have been brought outside licensed areas
● Ensures that all patrons are of legal age to be within the taproom, and that any minors are accompanied with parent/legal guardian
● Ensures that no patrons enter the premises with firearms or weapons
● Able to accurately check identification and ensure that all patrons have valid forms of ID on them at all times, and identify any invalid forms of identification
● Assists in maintaining, organizing and stocking beer coolers, ice receptacles and keg room (walk-in)
● Assists in maintaining, organizing and stocking bar well/liquor products
● Assists in maintaining, organizing and stocking garnishes for cocktail drinks
● Maintaining customer areas by ensuring tables are cleared and ready for new customers, replacing trash can liners as needed, and clearing any debris/spills from the floor to ensure a safe walking environment for taproom traffic
● Maintaining communication with bartending staff to ensure efficient and consistent service for guests
● When necessary, communicating to customers information on our menu and products, as well as informing them about a timeframe for bartending staff to serve them
● Assisting the bartender in any duties necessary to more efficiently and promptly help customers
● Ensuring the bartenders are properly prepared for service by assisting them in prepping and stocking duties
● When necessary, assisting bartending staff with customer orders during periods of high volume customer traffic (checking out guest tabs, preparing drink orders for bartenders to serve, expediting customer interaction for bartender)
● Conduct sales of packaged beer, growlers and merchandise in order to assist bartenders ● Understands local, state, and federal laws and policies for alcohol sales
● Upholds all house policies and procedures set by the company
● Ensures that taproom capacity does not exceed maximum occupancy
● Safely and effectively resolves conflicts, identify rowdy patrons and eject them from the establishment if they are a nuisance to other patrons, or if they cause any violent situations
● Contacts Tin Can Alley security/police for any violent/dangerous situations
● Contacts Taxi/Uber/Lyft for any patrons who have become intoxicated and unable to drive
● Answers visitor’s questions and able to provide general information about the taproom as well as Tin Can Alley
● Maintain a safe space for guests and staff
● Record any security incidents in the incident log as needed
● Open to working on site special events after hours if needed
● Work in a team environment and open to performing other duties as assigned
● This position reports directly to the Bar Manager and the Assistant Manager
● May be assigned other tasks or be asked to participate in other activities such as deep cleaning days, training sessions, meetings, etc.
Qualifications:
● Able to work a flexible schedule
● Willingness to work at peak hours which may include evenings, weekends, and holidays
● High school diploma or equivalent and/or qualified experience required
● Valid New Mexico Alcohol Servers Permit required
● 21 years of age or older
● Valid ID
● 1+ year customer service experience
● High volume customer service experience is a plus
● Professional appearance and demeanor
● Able to lift up to 50 pounds & must be able to stand, walk, lift and bend for up to 8 hours a day
● Compliance with all local, state, and federal liquor laws
● Strong problem solving, communication skills, ability to handle tense situations with coworkers and customers calmly and rationally
● A passion for providing customers with high quality service
● Exceptional interpersonal and communication skills with an eye for detail and understanding
● Friendly, open to change, and willingness to learn and grow
Send your resume and cover letter to Gabby Gonzales -gabby@santafebrewing.com